Frequent Connections Closing

[DCKJR]

What causes the connection to close frequently and randomly?

Dudley

Excerpt from Girder Log

Time Date Source Details Payloads
19:39:40:109 2/1/2007 Communication Server Close Connection 10.10.10.12 8065
19:39:38:484 2/1/2007 NetRemote Connection closing 10.10.10.12:8024
19:39:38:484 2/1/2007 Communication Server Close Connection 10.10.10.12 8024
19:39:38:187 2/1/2007 NetRemote Connection closing 10.10.10.12:8057
19:39:38:187 2/1/2007 Communication Server Close Connection 10.10.10.12 8057
19:39:38:062 2/1/2007 NetRemote Connection closing 10.10.10.12:8028
19:39:38:062 2/1/2007 Communication Server Close Connection 10.10.10.12 8028
19:39:37:500 2/1/2007 NetRemote Synchronising client 10.10.10.12 {}
19:39:37:500 2/1/2007 NetRemote Connected
19:39:37:500 2/1/2007 NetRemote Starting feedback thread for 10.10.10.12
19:39:37:468 2/1/2007 NetRemote Registering NR client
19:39:37:468 2/1/2007 NetRemote Adding client 10.10.10.12
19:39:37:468 2/1/2007 NetRemote Connection from 10.10.10.12:8093
19:39:37:468 2/1/2007 Communication Server New Client Connection 10.10.10.12 8093
19:39:37:468 2/1/2007 Communication Server Connection Authenticated 10.10.10.12 NetRemote

[rpalmer68]

Is the client a PPC or PC?


Richard

[Rob H]

19:39:37:500 2/1/2007 NetRemote Synchronising client 10.10.10.12 {}

What version of NR is this?? There should be a GUID in that {} if it's NR2 (can't remember whether NR1.1 supported GUIDs)

[DCKJR]

I'm running NR 1.1.0.44 and Girder 4.0.14.

Is the recommendation that I move to 2.0 to correct this?

Dudley

[DCKJR]

Is the client a PPC or PC?


Richard

The client is a PPC (Dell Axim v51).

I have read your post in the NR 2.0 forum and looked at your log outputs. I am seeing similar behavior however I am not running NR 2.0. I am running NR 1.1.0.44.
The plugins I have loaded are AvidUtils, Generic, Girder, Infrared, MediaBridge, Wake On Lan, WebBrower, andZoom.

Dudley

[Rob H]

Ah, okay - that explains the lack of a GUID.

Can you try disabling autodiscovery in the NR's File|Properties dialog. It looks as though it's successfully connecting on socket 8093 and isn't closing that one, but it's then trying to open different sockets for some reason.

[rpalmer68]

Ah, okay - that explains the lack of a GUID.

Can you try disabling autodiscovery in the NR's File|Properties dialog. It looks as though it's successfully connecting on socket 8093 and isn't closing that one, but it's then trying to open different sockets for some reason.

Hi Rob,

Mine is disabled.

Richard

[Rob H]

Can you post the Girder log?

[rpalmer68]

Can you post the Girder log?

Hi Rob,

All my logs are in this post http://www.promixis.com/forums/showthread.php?t=15932&page=2

But this is of course G5 and NR2.

I can re-enable remote acces if you want to have a look at anything else with a PPC conected.


Richard

[DCKJR]

Ah, okay - that explains the lack of a GUID.

Can you try disabling autodiscovery in the NR's File|Properties dialog. It looks as though it's successfully connecting on socket 8093 and isn't closing that one, but it's then trying to open different sockets for some reason.

Autodiscovery was disabled.

The log that I included with the opening message is with autodiscovery disabled.

Dudley

[Rob H]

Does it actually cause a problem though? ie does NR stop talking to Girder or vice versa?

[rpalmer68]

Does it actually cause a problem though? ie does NR stop talking to Girder or vice versa?

Yes in my case PPC becomes very slow (amost frozen) and if I manage to press a button it usually gets ignored as the connection has dropped/reset.

R

[DCKJR]

Does it actually cause a problem though? ie does NR stop talking to Girder or vice versa?

And in my case, NR stops talking to Girder. Button clicks on NR on the PPC look like they are accepted on NR (ie you will see the button image change) but no commands show in the Girder logger)

Dudley

[rpalmer68]

Have just updated to NR2(.87) with the new dmcore.lua (that Rob put on my PC last night) and G5 (512) and now the peoblem for the time being has gone.

Will move any new issues to the NR2 or G5 threads as I'm not using G4.

Richard

[DCKJR]

Rob H

Is the dmcore.lua a solution for this problem on NR1 and Girder4 as well?

Dudley

[Rob H]

No I'm afraid not, since DMCore will only work with NR2 in conjunction with G5 and the device manager.

However, the new version of NetRemote.lua might help in G4 - keep a backup of the existing one before installing this though.

[DCKJR]

I tried the new lua. I didn't experience a disconnect for a few days but they now have reappeared. I made no other changes to the system since installing the new lua

Dudley

Time Date Source Details Payloads
20:13:38:642 2/8/2007 NetRemote Synchronising client 10.10.10.8 {}
20:13:38:642 2/8/2007 NetRemote Connected
20:13:38:642 2/8/2007 NetRemote Starting feedback thread for 10.10.10.8
20:13:38:642 2/8/2007 NetRemote Registering NR client
20:13:38:642 2/8/2007 NetRemote Adding client 10.10.10.8
20:13:38:642 2/8/2007 NetRemote Connection from 10.10.10.8:8007
20:13:38:642 2/8/2007 Communication Server New Client Connection 10.10.10.8 8007
20:13:37:283 2/8/2007 Communication Server Connection Authenticated 10.10.10.8 NetRemote
20:13:36:345 2/8/2007 NetRemote Connection closing 10.10.10.8:8024
20:13:36:345 2/8/2007 Communication Server Close Connection 10.10.10.8 8024
20:13:34:001 2/8/2007 NetRemote Connection closing 10.10.10.8:8016
20:13:34:001 2/8/2007 Communication Server Close Connection 10.10.10.8 8016
20:13:12:876 2/8/2007 NetRemote Connection closing 10.10.10.8:8054
20:13:12:876 2/8/2007 Communication Server Close Connection 10.10.10.8 8054
20:12:58:392 2/8/2007 NetRemote Exiting feedback thread for 10.10.10.8
20:12:58:392 2/8/2007 NetRemote Closing client for 10.10.10.8
20:12:58:392 2/8/2007 NetRemote Unregistering NetRemote client 10.10.10.8:8051
20:12:58:392 2/8/2007 NetRemote Connection closing 10.10.10.8:8051
20:12:58:392 2/8/2007 Communication Server Close Connection 10.10.10.8 8051
20:12:58:392 2/8/2007 Communication Server Close Connection
20:12:39:189 2/8/2007 Denon AVR Denon.Receiver.Main:Volume 61
20:12:39:111 2/8/2007 Denon AVR Denon.Receiver.Main:Volume 61
20:12:39:064 2/8/2007 Communication Server NRD_6cea9e7d-d52d-4011-9f98-7b4cb7667b45 6980 192.168.200.2 NRD_6cea9e7d-d52d-4011-9f98-7b4cb7667b45
20:12:39:064 2/8/2007 Volume Up Lua Success (Nothing Triggered)Denon AVR-3806.gml:\Zone Controls\Main Zone\Volume\Volume Up

[rhix]

Rob,

I've been experiencing the same issue with two installations we did last week. In both cases, we have installed G4 and NR2.0.0.87. To remedy the issues, we uninstalled .87 and installed .81. In addition, we added a "force reconnect to Girder (-2001)" button on all of the main .ccf screens. This has worked as a good band-aid until I can figure out what's going on.

One of our installations has one Dell x51 connecting to Girder. The other (Mitchell) installation has four Dell x51 PPCs. MikeC RDPed into the site last week and said something evil was going on with the PC's network card. Since that time, we have replaced the PC and installed all of the Promixis software. The problem with the PPCs disconnecting persists and Girder often hangs. My hunch is there is a problem with either the latest Denon.lua file or the latest Russound RNET plugin.

[Rob H]

I don't think there have been any changes to the Denon lately. Mike may have some changes to the RussSound though

[DCKJR]

I have been using the stock Denon lua for a few months with just the receiver model number and a device number change. And I am not using the Russound lua.

It seems to be happening to users on Girder 4 and 5 and NR 1.1 and 2.0.

Is the Dell Axim v51 the common element for those experiencing this problem?
Or is it with a common plugin that we all are using?

Dudley

[Rob H]

Could also be the network hardware. I think we may need versions of NR and Girder that have more debugging information about comserver connections.

[DCKJR]

Could also be the network hardware. I think we may need versions of NR and Girder that have more debugging information about comserver connections.

I think that makes a lot of sense. That will help us to rule that out or in.

How big a task is it to add the debugging capability?

Dudley

[Rob H]

That will be a question for Ron and Ben I guess.

[DCKJR]

Have just updated to NR2(.87) with the new dmcore.lua (that Rob put on my PC last night) and G5 (512) and now the peoblem for the time being has gone.

Will move any new issues to the NR2 or G5 threads as I'm not using G4.

Richard

I have upgraded to NR2.0.0.88 and the drops seem to be happening almost constantly now. I can get the connection to open briefly by restarting the lua engine.

1) Is the dmcore.lua referenced above available for me to load or does that only help if you are running G5 (I'm on G4)?
2) Is there any progress on NR and Girder versions that have debugging capability for comm server connections?

Dudley

Here is what is going on recently:
Time Date Source Details Payloads
20:11:08:765 2/27/2007 TaskSwitch girder.exe
20:09:58:296 2/27/2007 Weather Current Conditions updated for Mountain View
20:09:58:296 2/27/2007 Weather Current Conditions updated for Mountain View
20:09:25:828 2/27/2007 NetRemote Connection closing 10.10.10.3:8089
20:09:25:812 2/27/2007 Communication Server Close Connection 10.10.10.3 8089
20:09:14:171 2/27/2007 Weather Animated Satellite Map updated for Mountain View
20:09:14:171 2/27/2007 Weather Animated Satellite Map updated for Mountain View
20:09:07:421 2/27/2007 Weather Satellite Map updated for Mountain View
20:09:07:421 2/27/2007 Weather Satellite Map updated for Mountain View
20:09:04:796 2/27/2007 NetRemote Connection closing 10.10.10.3:8070
20:09:04:796 2/27/2007 Communication Server Close Connection 10.10.10.3 8070
20:09:02:921 2/27/2007 TaskSwitch iexplore.exe
20:08:47:031 2/27/2007 TaskSwitch girder.exe
20:08:43:671 2/27/2007 NetRemote Connection closing 10.10.10.3:8067
20:08:43:671 2/27/2007 Communication Server Close Connection 10.10.10.3 8067
20:08:22:656 2/27/2007 NetRemote Connection closing 10.10.10.3:8059
20:08:22:656 2/27/2007 Communication Server Close Connection 10.10.10.3 8059
20:08:01:421 2/27/2007 NetRemote Connection closing 10.10.10.3:8017
20:08:01:421 2/27/2007 Communication Server Close Connection 10.10.10.3 8017
20:07:40:406 2/27/2007 NetRemote Connection closing 10.10.10.3:8040
20:07:40:406 2/27/2007 Communication Server Close Connection 10.10.10.3 8040
20:07:26:359 2/27/2007 TaskSwitch iexplore.exe
20:07:23:796 2/27/2007 TaskSwitch girder.exe
20:07:19:171 2/27/2007 NetRemote Connection closing 10.10.10.3:8082
20:07:19:171 2/27/2007 Communication Server Close Connection 10.10.10.3 8082
20:06:58:156 2/27/2007 NetRemote Connection closing 10.10.10.3:8015
20:06:58:156 2/27/2007 Communication Server Close Connection 10.10.10.3 8015
20:06:37:031 2/27/2007 NetRemote Connection closing 10.10.10.3:8079
20:06:37:031 2/27/2007 Communication Server Close Connection 10.10.10.3 8079
20:06:16:015 2/27/2007 NetRemote Connection closing 10.10.10.3:8003
20:06:16:015 2/27/2007 Communication Server Close Connection 10.10.10.3 8003
20:05:51:968 2/27/2007 NetRemote Connection closing 10.10.10.3:8095
20:05:51:968 2/27/2007 Communication Server Close Connection 10.10.10.3 8095
20:05:30:640 2/27/2007 NetRemote Connection closing 10.10.10.3:8017
20:05:30:640 2/27/2007 Communication Server Close Connection 10.10.10.3 8017
20:05:09:734 2/27/2007 NetRemote Connection closing 10.10.10.3:8040
20:05:09:718 2/27/2007 Communication Server Close Connection 10.10.10.3 8040
20:05:02:125 2/27/2007 Denon AVR Denon.Receiver.Surround:Mode WIDE SCREEN

[rpalmer68]

Dudley,

Do you have "disable auto discovery" in the NR Properties ticked or unticked? I have mine ticked and this seems to make a difference.


Richard

[DCKJR]

Richard -

You are correct. I had auto discovery disabled previously but in the course of upgrading to NR2, the disable box was reset to unchecked (Maybe the default condition on Disable AutoDiscovery should be "checked"). It seems to have settled down for the moment. Thanks for the suggestion to check that.

Has your situation of losing the connection from the PPC to the server gone completely away now? If so, can you tell me what version of NR and Girder you are running and if there are any special modification you or the Promixis team have made specifically to address the dropped comm server connection?

Questions for the Promixis team:
1) Is the dmcore.lua referenced above available for me to load or does that only help if you are running G5 (I'm on G4)?
2) Is there any progress on NR and Girder versions that have debugging capability for comm server connections?

Thanks

Dudley

[rpalmer68]

Richard -

Has your situation of losing the connection from the PPC to the server gone completely away now? If so, can you tell me what version of NR and Girder you are running and if there are any special modification you or the Promixis team have made specifically to address the dropped comm server connection?



To be honest I'm not sure, as I've just moved house so haven't been using the system for a couple of weeks. And because my NR crashes a lot I haven't been using it much recently in a live situation.

The connection problem does seem a lot better but I'll need to watch it a bit closer to be sure.

I'm currently running Girder 5 (514) and NR2 (.89).

I think the DMCore.lua file is only for Girder 5 users as it's for the Device`Manager component of G5.

Richard