Shipping Policy and Hardware Waranty

Shipping Policy

We try to ship your order the same day you place it if we can. Orders that come in after 3.00pm Eastern will be shipped the next business day at the earliest.

International Shipping

We offer international shipping of our products. You are responsible for all fees, duties and taxes that might arise. Our products have been tested for FCC and CE compliance and are RoHS compliant. If your country requires other testing please notify us.

PayPal

When ordering through PayPal we will only ship to verified addresses and verified accounts.

Warranty

Promixis will repair or replace PIR's that are defective under normal use during the 2 year warranty period from the date of purchase. This warranty does not apply if the PIR has been subjected to misuse, tampering or alterations.

No other express warranty is applicable to this product. The duration of any implied warranties, including the implied warranty of merchantability is limited to the duration of the express warranty herein.

7 Day Refund Policy

If within seven (7) days of receiving your PIR you are not happy with it we will refund your order minus the shipping and handling cost. To process a return please contact sales@promixis.com to get an RMA number. Once we receive the PIR back in good working order without any wear or tear we will refund your order, minus the shipping costs.

THERE IS NO OTHER WARRANTIES OFFERED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANT ABILITY OR FITNESS OF PURPOSE. DECT SHALL NOT BE LIABLE FOR THE LOSS OF THE USE OF THE PRODUCT, INCONVENIENCE, LOSS OR ANY OTHER DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANT ABILITY APPLICABLE TO THIS PRODUCT.

Single Packaging

Promixis is committed to reducing waste and helping the environment by not double packaging it's products for shipping.